What is your return policy?

Here at Coconnection, we stand by our product. That is why we offer a happiness guarantee. If by chance you are not satisfied with your bottle of Connection, let us know via email or our chat in the bottom right-hand corner. If you are within the first 30 days of your first purchase we will honor a full refund of the product.

For all subsequent purchases, returns are accepted within 60 days of receiving the product as long as it is in its original condition and unopened. All we ask is that the product is not used and is in the same condition you received.

To initiate a refund email us. Please send your package using a carrier that can provide tracking and insurance. Coconnection is not responsible for items lost or damaged in transit. Once your item has shipped, please email the tracking number for your returned product so we can process your refund in a timely manner as well as note the day of return. 

We hope this information helps. Please don’t hesitate to email or send us a chat. We would be more than happy to help! We are here for you Monday – Friday, 9am-5pm PST if you have any questions, need a little guidance, or just want to connect.

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